TERMS & CONDITIONS

Payment Terms

For projects AUD$2,000 and under, payment in full is required before work commences.
For projects over AUD$2,000, a 50% non-refundable deposit is required before work commences, with the balance due prior to handover.

Invoices are due within 7 days unless otherwise stated. Late payments may incur interest at 5% per month, along with recovery and administration costs if external collection services are required. Work will not progress and completed work will not be handed over, until all invoices are paid.

Scope

All services will be delivered in line with the agreed project proposal, quote or written scope. Any work requested outside of this scope, including additional pages, design changes, technical functionality or revisions, will be billed separately at the rate quoted at the time of request. A written agreement (email is sufficient) will be required to confirm any additional charges.

Revisions

Peninsula Design Co is committed to ensuring your satisfaction with the website design and development within the agreed project scope. Requests outside the original scope or involving substantial design or functionality changes may incur additional fees and require a separate agreement.

Once the project is completed and approved, any further changes or new requests will be considered outside the original agreement and may be subject to additional fees.

Delays

If delays occur due to circumstances beyond Peninsula Design Co’s control such as illness, technical failure, natural disasters, or other unforeseen events you will be promptly notified. A revised delivery schedule will be provided, allowing you to either extend the deadline or terminate the agreement. Depending on the project stage, a partial refund may be considered.

Termination

If you terminate the agreement for any reason, your deposit will be forfeited. Peninsula Design Co retains all rights to the design work created. We reserve the right to terminate the agreement if necessary information or payments are not provided on time. Upon termination, Peninsula Design Co owns all design versions and retains the right to complete, showcase, or sell the work.

Refunds

Digital Products: All sales of digital products are final. Once delivered, no refunds will be issued.
Custom Website Design Services: Custom website design services are non-refundable once work has started, including all stages from concept to final delivery. No refunds will be given once the website is live.

Intellectual Property

All designs, drafts, and deliverables remain the intellectual property of Peninsula Design Co until full payment is received. Upon final payment, ownership rights of the final design transfer to you. Peninsula Design Co reserves the right to showcase the completed project in portfolios and marketing materials unless otherwise agreed in writing.

Privacy

Peninsula Design Co respects your privacy and protects your personal information. Data is collected and used solely to provide services and will not be shared with third parties without your consent, except as required by law. Security measures are in place to safeguard your information. By using our services, you agree to this privacy policy.

Client Responsibilities

You are responsible for providing all necessary content, images, and information to complete the project. Delays in providing these may delay the project. You must also review and approve work promptly to keep the project on schedule.

Communication

Clear, timely communication is essential. Peninsula Design Co will communicate regularly via email and scheduled calls to update progress and address questions or concerns.

Confidentiality

Both parties agree to keep all project-related information confidential and not disclose it to any third party without prior written consent.

General Information

Content on this website is for general informational purposes only and not professional advice. While Peninsula Design Co strives for accuracy, no warranties are made regarding completeness or reliability. Use of this information is at your own risk.

No Guarantees

Peninsula Design Co does not guarantee that services will meet all your requirements or that they will be uninterrupted, timely, or error-free. No warranty is made that designs or services will meet your expectations or achieve specific outcomes.

Limitation of Liability

Peninsula Design Co will not be liable for any loss or damage, including indirect or consequential losses, arising from use of our services or website.

Third-Party Links

Links on our website may direct you to third-party sites not controlled by Peninsula Design Co. We are not responsible for their content or availability. Inclusion of links does not imply endorsement.

Changes to Terms

Peninsula Design Co reserves the right to change these terms at any time. Changes will be posted on this page. It is your responsibility to stay informed of updates.

Acceptance of Terms

By using our website and services, you consent to these terms.

Thank you for choosing Peninsula Design Co. We look forward to creating exceptional online experiences together!